Below FAQ provide quick answers to some of our most common questions.
If you have other questions, please just send it to ronleighsmusicfactory@gmail.com.
Need Help?
If you have an issue or question that requires immediate assistance, you can call the shop on 03 9593 3900
If we aren’t available, drop us an email at ronleighsmusicfactory@gmail.com and we'll get back to you ASAP
FAQ's
Where are you located?
Ron Leigh’s Music Factory is located at 625 Hampton St, Brighton VIC 3186. Visit the store any time to discover our huge range of music instruments and talk to our experts. You can also browse our range via our website and call us on 03 9593 3900 for any assistance.
What are your trading hours?
Our trading hours are:
Monday: 9:30am – 8:30pm
Tuesday: 9:30am – 8:30pm
Wednesday: 9:30am – 8:30pm
Thursday: 9:30am – 8:30pm
Friday: 9:30am – 7:00pm
Saturday: 8:30am – 4:00pm
Sunday: Closed
Our music lessons hours are:
Monday: 12:00pm – 9:00pm
Tuesday: 12:00pm – 9:00pm
Wednesday: 12:00pm – 9:00pm
Thursday: 12:00pm – 9:00pm
Friday: 12:00pm – 9:00pm
Saturday: 9:00am – 4:00pm
Sunday: Closed
Monday: 9:30am – 8:30pm
Tuesday: 9:30am – 8:30pm
Wednesday: 9:30am – 8:30pm
Thursday: 9:30am – 8:30pm
Friday: 9:30am – 7:00pm
Saturday: 8:30am – 4:00pm
Sunday: Closed
Our music lessons hours are:
Monday: 12:00pm – 9:00pm
Tuesday: 12:00pm – 9:00pm
Wednesday: 12:00pm – 9:00pm
Thursday: 12:00pm – 9:00pm
Friday: 12:00pm – 9:00pm
Saturday: 9:00am – 4:00pm
Sunday: Closed
What sets ron leighs music factory apart?
With nearly 50 years of service and thousands of quality products, Ron Leigh’s Music Factory has become a leading music store and music lesson provider in Melbourne. With a passion for helping musicians and excellent customer service, the team at Ron Leigh’s pride themselves on servicing and educating musicians in the Bayside area. The team at Ron Leigh’s have decades of experience and knowledge in all areas of musical instruments and can assist you in developing your craft.
What type of instruments do you sell?
Ron Leigh’s Music Factory has a huge range of quality instruments. We stock the leading brands in Guitars, Bass, Drums, Keyboards, Ukuleles, Amplifiers, Accessories, Microphones, Banjos, Violins, Recording Equipment and more! Through our suppliers we are able to source more instruments, so if you have a particular instrument in mind, let our team know!
Can you staff offer advice and help me choose a suitable item?
The team at Ron Leigh’s Music Factory have decades of experience in all areas of music. Our staff can help you choose the perfect instrument for your needs. We can also help you with after sales service, repairs, restringing, tuning and general advice. Talk to our experts today!
Do you offer music lessons?
Yes, we offer music lessons that cater to all ages and abilities. Ron Leigh’s Music Factory has spent over 40 years working with the best teachers in Melbourne to create a truly excellent music education program. All our teachers are professional, qualified teachers that have decades of experience performing and teaching the piano or keyboard. All music lessons are conducted in store at Ron Leigh’s Music Factory. Lessons are available Monday to Friday from midday until 9pm and on Saturdays from 9am until 4pm.
What instruments do you offer music lessons for?
Ron Leigh’s provides music lessons for a wide range of instruments, including acoustic and electric guitar, bass guitar, ukulele, piano and keyboard, drums, mandolin, banjo and vocals. Our music teachers can help you improve your skills no matter what level you’re at, we work with you closely to eliminate weaknesses, build on strengths and get you to your goals. Book in your first lesson today!
How long are your music lessons?
All our private music lessons are 30 mins in duration and conducted weekly.
If you would like to alter your music lesson duration or frequency, please call us on on 03 9593 3900 to organise this.
Are your music teachers qualified?
All our teachers are professional, qualified music teachers that have decades of experience performing and teaching their instrument. Ron Leigh’s Music Factory has spent over 40 years working with the best teachers in Melbourne to create a truly excellent music education program.
Do you service and repair instruments?
Yes, we can service or repair your instrument for you. Call us today on 03 9593 3900 or visit the store to discuss your service or repair.
Do you restring instruments?
We sure do! We can restring your guitar, bass, ukulele or banjo in store at any time.
What payment options do you accept?
On our online store, we currently accept VISA, MasterCard, PayPal, Afterpay & ZipPay. In store, we currently accept VISA, MasterCard, American Express & Cash.
What is your return policy?
At Ron Leigh’s Music Factory, we want you be in love with your purchase!
If you are not entirely satisfied with your purchase, we’re here to help.
You can read our full return policy here.
Alternatively, you can call us on 03 9593 3900 or visit us in store to discuss your return.
What shipping options do you offer?
We currently ship our orders via Australia Post, Sendle and Couriers Please. We will always choose the best option for your order depending on the items purchase, your location and our shipping partners current delivery times. We currently offer free shipping on all orders over $100.
Can i click and collect my online order?
You can defiantly click and collect your order. To do this, please select click & collect at check out. Our team will call you as soon as your order is ready for pick up. Please allow up to two business days for our team to prepare your order.
Can i place an item on hold?
If you would like to place an item on hold, please call us on 03 9593 3900 to discuss this option with you. We will only place an item on hold for a certain time frame and if there is sufficient stock available.
Can you source a specific item for me?
If you are after a specific instrument, product or piece of sheet music, we may be able to source this for you. Please call us on 03 9593 3900 to discuss this option with you.
Do you ship internationally?
If you would like us to ship an order internationally, please email us at ronleighsmusicfactory@gmail.com or call us on 03 9593 3900.
my item has arrived damage, what do i do?
We take lots of care when shipping your order and we carefully inspect each item before we send it. These things happen and we want to make sure we fix this for you. Please call us on 03 9593 3900 to discuss how we can rectify this for you.
do you offer after sales service / warranty
Yes, most of our instruments and electronic equipment will come with a warranty. Our team are also happy to help you care for your instrument after your purchase and can offer you expert advice on maintenance tips. We can also service and repair your instrument too! Please call us on 03 9593 3900 to discuss any warranty claims/issues or to book in a service or repair.
how do i track more order?
You will receive an email from the shipping provider with all the relevant tracking information. If you have selected our click & collect option, our team will call you once your order is ready to be picked up. If you have not received any tracking information from our shipping providers, please call us on 03 9593 3900 so we can resolve this for you.
is your payment secure?
Our payment is 100% secure! We take payment security seriously. Our website is protected and encrypted by secure socket layer technology (SSL). Our payment gateways/payment providers are also protected by further security measures.
do i need an account to purchase online?
No, you will not need to create an account to purchase online. You may check out as a guest.
terms and conditions
please see the terms and conditions page, located in the quick links menu below.
privacy policy
please see the privacy policy page, located in the quick links menu below.